Shipping and Returns Information
DELIVERY Information
All UK orders are insured and sent via Royal Mail Special Delivery. This is an insured, fully tracked, sign for service that delivers your parcel before 1 p.m. on a working day.
Delivery Times
Delivery time varies depending on payment clearance and product availability. Every effort is made to keep stock levels updated. Should an item sell out before levels are updated you will be contacted as soon as possible to advise of the delay. We endeavour to deliver within 3-10 working days within the UK. Please contact us directly to find out the current stock availability if your order is more urgent than the turnaround times stated.
Please contact us if an item is sold out so that we can agree on whether the item can be made and when it might be available for delivery.
UK Mainland Delivery
Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied when your order has been dispatched. In the unlikely event that your goods are delayed, lost in transit or arrive damaged, please contact us.
Deliveries outside MAINLAND UK
Silver Anvil Jewellery does not ship outside of Mainland UK
Gift VoucheRs
Gift vouchers will be generated digitally and will be emailed to you. If you’d prefer a physical gift voucher delivery will cost £3.00 per order. Your gift vouchers will be sent via Royal Mail Recorded 1st Class post.
commissionS
Please contact Silver Anvil Jewellery discuss commissions.
How Your Order Will Arrive
Your order will be dispatched in unbranded external packaging. The jewellery will be in a branded Silver Anvil Jewellery box along with a complement card and care instructions if required. Please contact us if the item is a gift and you would like a personal message to be included.
All gift vouchers will be sent in an envelope.
returns
We hope you are happy with your jewellery but if you are not satisfied, please contact us at victoria@silver-anvil.com and we can discuss the issue and come to an agreement on how best to address it.
Please notify us within 7 days of receipt if you are unsatisfied with your product. If returning an item, it is recommended that you use a recorded service as we are not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach us. Return postage costs will not be refunded unless the item is found to be faulty.
In the unlikely event that there is a fault with the product, it needs to be returned for inspection in its original condition and with proof of purchase within 14 days of receipt. If the goods do not reach us in this condition then your right to a full refund may be affected. Postage will only be refunded if the item is found to be faulty, otherwise, the cost of returning the goods will be at your own expense. This does not affect your statutory rights.